Privacy Policy

Effective Date: November 7, 2024

New Horizons Counseling Center, PLLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and use our services. By using our website or services, you agree to the terms outlined in this policy. If you do not agree with these terms, please do not use our site or services.

1. Information We Collect

We collect information that helps us provide you with the best possible service and comply with legal and regulatory requirements. This may include:

Personal Information: We collect information you provide directly, such as your name, contact details, and other relevant personal details when you fill out forms or communicate with us.
Health Information: In some cases, as part of providing mental health services, we may collect health-related information as required to deliver our services effectively.
Usage Information: We may collect non-identifiable data about your interactions with our website, such as your IP address, browser type, pages visited, and how long you stayed on each page. This helps us improve our website’s functionality and user experience.

2. How We Use Your Information

We use the information collected for purposes including:

Service Provision: To provide, personalize, and improve our therapy services, and respond to inquiries.
Communication: Send important updates, reminders, and other information relevant to our services.
Website Improvement: To enhance our website’s functionality and ensure it meets your needs.
Legal Compliance: To comply with legal and regulatory requirements, including mental health standards and practices.

3. How We Share Your Information

We respect your privacy and only share your information in limited circumstances:

Service Providers: We may share your information with trusted third parties that help us operate our website or provide services, such as billing providers or online scheduling platforms.
Legal Requirements: We may disclose your information if required by law, such as to comply with a subpoena or other legal process, or to protect our rights or the safety of others.
Consent-Based Sharing: If we need to share information beyond what is covered here, we will seek your explicit consent.

4. Your Privacy Rights

Depending on your location, you may have the right to:

Access, correct, or update your personal information.
Request deletion of your personal information, subject to legal and contractual obligations.
Restrict the processing of your data or object to specific uses.
Withdraw consent where we rely on consent as our basis for processing.

To exercise these rights, please contact us using the details provided below. We will respond to your request following applicable privacy laws.

5. Data Security

We take data security seriously and use industry-standard measures to protect your information. However, please note that no transmission over the Internet is entirely secure, and we cannot guarantee the security of your data. We recommend using secure internet connections when communicating sensitive information.

6. Children’s Privacy

Our services are intended for adults and not for children under the age of 18. We do not knowingly collect or store personal information from children under 18 without parental consent. If we become aware of any such data, we will delete it promptly.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will post any updates on our website and notify you of significant changes. Your continued use of our services after such modifications will constitute your acknowledgment of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or your privacy rights, please contact us at:

New Horizons Counseling Center, PLLC

therapy@nhcounselingcenter.com

(586) 716-7600

9844 Dixie Hwy., Fair Haven, MI 48203

By using our website and services, you acknowledge that you have read and understood this Privacy Policy. Thank you for trusting New Horizons Counseling Center, PLLC with your personal information.